Experience gained over 25 years of working closely with our clients has provided us with a wealth of expertise and knowledge that is applied to our products, training and support. Extensive resources are committed to providing a range of support services and options.
F1 Online Help Files
Extensive inbuilt online help files can be easily accessed within RMS using your F1 key. Links to the current RMS versions are supplied below
A Helpline is available 24 hours a day, seven days a week through local call numbers. To find the list of local numbers for your region click the link below
Our Customer Support Team is available to respond to clients' questions online. They can be accessed through the Customer Login area on our website. Click the link below to watch a short tutorial move on how to log a service request.
Invitations for webinar sessions are emailed at regular intervals outlining specific topics. When received, click register to join. To learn more about our training options please go to the Training Tab above.
User Manuals
Comprehensive user manuals are provided during training to assist you with the setup of your RMS system. Click the link below to download the latest setup manual for your system.
Our systems are undergoing continual development as we respond to the changing needs of our clients and their industries. All product enhancements and upgrades are provided free of charge to our clients.
For more information on upgrading go to the Upgrade Tab above.
Training Options
Implementation
At the time of the initial implementation of RMS one of our experienced customer care consultants will be allocated to your property to coordinate installation, configuration of the system, and training for you and your staff.
The first stage of implementation is a meeting between you and the allocated customer care consultant to familiarise each other with your business requirements and your expectations. The installation, configuration and training will then be performed either remotely (by telephone sessions where we dial into your computer with your permission) or on-site (where our staff member/s come to you) or a combination of both.
RMS Training Courses
RMS conducts training courses for existing customers and people in the industry looking to hone their skills.
We offer Remote Training, Onsite or full day and half day sessions for between one and six people in our Melbourne or Gold Coast offices. For an outline of the options available and associated costs CLICK HERE.
To chat live with the RMS Training Coordinator, click on Live Support
Go To Training
Online seminars are run intermitantly through out the year on specific features within the RMS program.
Invitations are sent out for your chance to register for the seminar in question.
TAFE and other Training Facilities Courses
A number of TAFE colleges throughout Australia offer training courses for people working in the industry or for people who would like to work in the industry. More information can be found by visiting the website www.egtafe.vic.edu.au Or e-mail to caravanparks@egtafe.vic.edu.au
TAFESA RMS Course
TAFESA is holding an RMS Training Course commencing Tuesday 17th August 2010 - 6 Weeks Duration
6pm - 9pm - Mt Barker Campus
For enrolement or further information please contact Anne Bailey or Debra Marshman on 08 8391 7361.
Dont want the hassle of upgrading your system? Why not move to the cloud...
How will moving to the cloud help you?
- You no longer need to ensure that your hardware is RMS compliant
- You no longer need to manage your own RMS upgrades
- No more need to Backup your RMS system, we take care of this for you
- Instant connection to RMSWeb
To find out more about moving to the Cloud CLICK HERE
Upgrading?
Before requesting your upgrade from the Support Team, read the upgrade notes then download the upgrade instructions that relate to the version of RMS that you are currently using.
If you are using the Housekeeping Module you MUST follow this guide when upgrading from 8.10 to 8.11 to ensure that the new Housekeeping Module is set correctly for your property.
Upgrading to the latest upgrade version of 8.11 is required if you wish to use the RMS Online module.
Once you have completed your upgrade please see below for instructions on how to connect your system to RMSWeb.
Connecting to RMSWeb
RMS has gone to the web. We are building a web based edition of RMS that you can access in your favourite browser such as Internet Explorer or Firefox.
You dont need special hardware or software.... just a computer with access to the internet.
CLICK HERE and follow the steps to successfully connect your RMS system to RMSWeb.
Watch a short movie on the
benefits of RMSWeb
RMS Remote Assistance
RMS Remote is a product that can be used by our customers in the event that we need to provide remote control support to their systems
Please use the download link to download and run the RMSRemote software
Only use this software when directed by an RMS support operator to do so
Please
and choose to RUN/OPEN the program
Once downloaded you may need to click RUN again on an Unknown Publisher screen to start the program
