Home > Support 

 

Introduction

Experience gained over 25 years of working closely with our clients has provided us with a wealth of expertise and knowledge that is applied to our products, training and support. Extensive resources are committed to providing a range of support services and options.

Installation - A range of installation options are available to suit each client's requirements. They include self-installation with learning aids, self-installation with remote support, and on-site installation by our experienced trainers.

Training - Training and learning aids are provided according to the mode of installation selected. Additional purpose-designed training is available at an affordable rate according to the complexity of site, the number of staff and their skill levels.

User manuals - Comprehensive user manuals are provided during training, with upgrades available through our website.

On-screen help files - Extensive inbuilt help files can be easily accessed on screen.

Online service requests - Our Customer Support Officers are available to respond to clients' questions online. They can be accessed through the Customer login button on our website.

  

Email - Emails requesting support are directed to our Customer Support Officers, who will respond within agreed timeframes.

Telephone and fax - A Helpline is available 24 hours a day, seven days a week through local call numbers.

Disaster recovery - Even well protected and maintained sites can experience software and hardware issues that can render a system inoperable. Events such as fire, flood and computer theft can also bring operations to a halt. As industry leaders in disaster recovery, we provide our systems with inbuilt back-up and restore features. We have also developed RMS i-backup to provide Internet backup to a secure, remote site at regular intervals throughout every day, ensuring our clients can be up and running again in the shortest time possible.

Product upgrades - Our systems are undergoing continual development as we respond to the changing needs of our clients and their industries. All product enhancements and upgrades are provided free of charge to our clients.
How to log a service request    

 

Support

Upcoming Workshops

 

For information on any of the conferences or attendance at workshops during the event please complete the quick contact form to the right 

Australia
 Event  Location  Date
 CRVA  Brisbane   2-4/3/2010 
 HOT 2010  Melbourne   24-26-5-2010 
 NO Vacancy  Sydney   TBA 
 Top Tourist Parks  Brisbane   2/3/2010 
 BIG4  TBA   TBA 
 Family Parks  TBA  TBA
 Choice Hotels  TBA  TBA
 Best Western  TBA  TBA
 Golden Chain  TBA  TBA
     

 

 

 

crva
UK
 Event  Location  Date
 BH&HPA Conference QE11 Conference Centre 24/02/2010
 The Lawns Trade Show  The Lawns 7-9/9/2010
 The Southern Caravan Trade Show  Beaulieu  23/9/2010 
 Scottish BH&HPA Conference   Scotland  TBA 
     

 

BHHPA

 

For information on any of the conferences or attendance at workshops during the event please complete the quick contact form to the right 

User Group presentations

We are very happy to support our clients by making our product specialists available to conduct presentations to RMS User Groups. These can be dedicated events or part of seminars and conferences conducted by industry trade associations.
Such presentations provide excellent forums for sharing product news and updates, knowledge exchange and networking.
Please talk to us about a presentation in your area. If sufficient interest can be generated, we will work with you to plan, promote and conduct the event. Charges may apply for the trainers time and travel however they can be shared amoungst the participants of the event.

Further Training

Implementation
At the time of the initial implementation of RMS one of our experienced customer care consultants will be allocated to your property to coordinate installation, configuration of the system, and training for you and your staff.
The first stage of implementation is a meeting between you and the allocated customer care consultant to familiarise each other with your business requirements and your expectations. The installation, configuration and training will then be performed either remotely (by telephone sessions where we dial into your computer with your permission) or on-site (where our staff member/s come to you) or a combination of both.
RMS Training Courses

RMS conducts training courses for existing customers and people in the industry looking to hone their skills. Full day and half days sessions for between one and six people are available in our Melbourne or Gold Coast offices. Call Naomi Fuller on +61 3 9335 1588 or trainingcoordinator@rms-global.com to make a booking.
TAFE Courses

A number of TAFE colleges throughout Australia offer training courses for people working in the industry or for people who would like to work in the industry.
More information can be found by visiting the website www.egtafe.vic.edu.au
Or e-mail to caravanparks@egtafe.vic.edu.au

Regions covered include:East Gippsland
Mount Barker SA
Mildura
South West Victoia
Hervey Bay
Northern NSW

Other institutions
Edith Cowan University and Perth Institute of Business and Technology

 

 

 

Frequently asked questions

How to get help

Help Files

Frequently Asked Questions

RMSWEB Help

RMS Online Troubleshooter

 

Online Tutorials

 

 

Tariffs   Housekeeping   Housekeeping  
Setting up rate types Click here Allocating tasks to a room Click here  Task Costs Click here
Setting up charge periods (seasons) Click here Allocating tasks to a room type Click here  Housekeeping tasks Click here 
Setting up tariff tables Click here Allocating tasks to general info Click here Housekeeping schedules  Click here 
Setting up tariff lookups Click here Allocating tasks to a tariff Click here Housekeeping Roster  Click here
Setting up packages Click here Adding housekeepers Click here Housekeeping schedules  Click here
Copying a tariff table Click here Bed configurations Click here  Clean Screen Click here
    Housekeeper holidays Click here  Housekeeping reports Click here
    Linen Click here    

 

 

 

 

 

 

 

 

 

 

 

 

Upgrading? Read the upgrade notes (all users) and then download the upgrade instructions that relate to the version of RMS that you are currently using.

Upgrade Notes (all Users)

Please note that RMS no longer supports Windows 2000 or earlier.

The version of Microsoft .net framework required by the latest version of RMS will not run in a Windows 2000 environment.

 87 kb
Upgrading from 8.10 to 8.11 47 kb
Upgrading from 8.11 to 8.11 39 kb

 

RMS Remote Assistance

RMS Remote is a product that can be used by our customers in the event that we need to provide remote control support to their systems

Please use the download link to download and run the RMSRemote software

 Only use this software when directed by an RMS support operator to do so

 

Please click

Here button

and choose to RUN/OPEN the program

Once downloaded you may need to click RUN again on an Unknown Publisher screen to start the program
     

Quick contact form
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