Loyalty goes a long way


Engage with your guests in new and exciting ways using our flexible loyalty tool. During their stay, guests can accumulate points and redeem them for rewards and future visits, which not only boosts their loyalty to your brand but encourages them to come back again and again.

Our guest rewards module is fully customisable so you can tailor the program to suit your brand and guests. Your staff can easily enrol existing guests with one click, making it quick and hassle-free for them to join the program and start clocking up points.

Accrue and redeem

Guests can accumulate points via a self-configured multiplier and then redeem as a discount or requirement (depending on how you tailor the program). Points equate to a dollar value redemption, e.g. 1,000 points x redemption multiplier 0.2 = $50 redemption.

Admin features

As the property owner, you can set point multipliers specific to your property and marketing policy through our loyalty management system. You can limit points via GL code and rate type.

Depreciation

You can control when points expire using periodic depreciation (monthly or annually). Depreciated points can be last transaction-based or original transaction-based.

Other solutions to boost guest engagement


Enhance the guest experience by utilising our full range of marketing tools, including:

Cyan EDM

Electronic Direct Mail (EDM)

Our internal EDM module makes it easy for you to target specific audiences with relevant information. By segmenting your database, you can increase hotel guest engagement by marketing to different audiences (such as past guests).

We’ve made the module really user-friendly; all you have to do is drag and drop elements like text, images, buttons and links into our simple template builder. 

The end result? A professional and sleek email campaign without the digital marketing degree.

 

Interactive guest portal

Enhance the guest experience by building loyalty and relationships while also saving precious time and money. With the guest portal, guests can use their mobile device to:

→ Track and manage their reservations

→ Make secure payments

→ Check themselves in and out

You can also enable pre-check-in to deliver a seamless check-in experience before your guest has even stepped through the door.

 

Purple Guest Portal
Orange Two Way SMS

SMS marketing

Keep your guests in the loop with an efficient and cost-effective messaging service.

→ Send targeted messages straight to the hands of your customers

→ Tell guests about special offers, your loyalty program, upcoming events or booking confirmations

→ Set up one-way or two-way SMS

Want to strike up a conversation with your guests? Opt for two-way SMS, and their reply will be sent straight to your message centre.

 

Click here to download the RMS module pricing